The cloud-based phone system for contact centres

Elevate your contact centre’s performance and customer satisfaction with Apex Cloud Telephony. Our cloud-based phone system is designed to meet the unique demands of contact centres in the digital age.

Revolutionise Your Contact Centre with Apex Cloud Telephony Solutions

Are you ready to take your contact centre to the next level? Welcome to our latest video showcasing the incredible potential of Apex Cloud Telephony Solutions!
In today’s fast-paced business world, customer service is the backbone of any successful organisation. Apex Cloud Telephony is your gateway to delivering unmatched service experiences and enhancing customer engagement, all while optimising your operational efficiency.

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Affordable and feature-rich phone system for contact centres

Connect from Anywhere

The modern workplace is evolving, and contact centres are no exception. Apex Cloud Telephony empowers your agents to work from anywhere with an internet connection. Our solution supports remote work seamlessly, ensuring business continuity even during unexpected events or emergencies.

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Scalability for High-Volume Operations

Apex Cloud Telephony provide contact centres the flexibility they need to scale up or down effortlessly. Whether experiencing seasonal spikes in call volume or planning for long-term growth, our cloud-based solution adapts to your requirements with a few clicks—no more investing in costly hardware or waiting weeks to expand your operations.

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Advanced Call Routing

Efficient call routing is vital for delivering superior customer service. Apex Cloud Telephony’s advanced call routing capabilities allow you to route calls to the right agents based on their skills and availability. With features like intelligent IVR (Interactive Voice Response) and automatic call distribution, you can optimise call handling and minimise wait times.

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Call Analytics and Reporting

Data-driven decisions are crucial for contact centre success. Apex Cloud Telephony provides detailed call analytics and reporting tools to help you gain insights into your operations. Monitor call volumes, agent performance, customer satisfaction, and more to improve your strategies and drive continuous highest level of performance.

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Phone System Features for Contact Centres

Call Forwarding

Forward 01, 02, 03 numbers to a mobile or even a softphone application

Voicemail

Create a voicemail for each user. Retrieve to your handset or via email

Call Recording

Record calls on demand and download or receive audio files via email

IVR (Auto Attendence)

Create menus and call filtering for departments

Call Queuing

Accept and queue extra phone calls than your team can handle

Out of Office

Set up for outside of working hours and amend dates and times

Mobile App

Make and receive calls with call features via user friendly mobile application

Conference Calling

Create conference rooms for an unlimited number of users via portal

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Why Move To The Cloud-Based Phone System?

Easy Installation

Installation of the Apex Cloud Telephony system is quick and easy. The phones are configured prior to delivery, ensuring you have a painless installation process.

Reduces Costs

Apex Cloud Telephony significantly cuts down on the cost of domestic and international calls compared to traditional phones, plus when customers and colleagues call you, they only pay local rate, rather than higher international rates.

Added Flexibility

You are in complete control of all inbound and outbound calls, and scheduling calls around your businesses’ working hours.

Scalability

Our system is completely scalable for your business needs and new handsets can be added within 72 hours.

Fully Secure

The cloud is a more secure method of making calls than using a traditional analogue telephone. This modern system has standardised encryption protocols that make your calls and data more secure than ever before.

Always Connected

Distance and location have no impact on the Apex Cloud Telephony system. Whether you are calling the other side of the country or the other side of the world, if you both have an internet connection, then communication is possible.