The modern workplace is evolving, and contact centres are no exception. Apex Cloud Telephony empowers your agents to work from anywhere with an internet connection. Our solution supports remote work seamlessly, ensuring business continuity even during unexpected events or emergencies.
Apex Cloud Telephony provide contact centres the flexibility they need to scale up or down effortlessly. Whether experiencing seasonal spikes in call volume or planning for long-term growth, our cloud-based solution adapts to your requirements. No more investing in costly hardware or waiting weeks to expand your operations.
Efficient call routing is vital for delivering superior customer service. Apex Cloud Telephony’s advanced call routing capabilities allow you to route calls to the right agents based on their skills and availability. With features like intelligent IVR (Interactive Voice Response) and automatic call distribution, you can optimise call handling and minimise wait times.
Data-driven decisions are crucial for contact centre success. Apex Cloud Telephony provides detailed call analytics and reporting tools to help you gain insights into your operations. Monitor call volumes, agent performance, customer satisfaction, and more to improve your strategies and drive continuous highest level of performance.
Forward 01, 02, 03 numbers to a mobile or even a softphone application
Create a voicemail for each user. Retrieve to your handset or via email
Record calls on demand and download or receive audio files via email
Create bespoke menus and call filtering for departments
Accept and queue extra phone calls than your team can handle
Set up for outside of working hours and amend dates and times
Make and receive calls with call features via user friendly mobile application
Create conference rooms for an unlimited number of users via portal
Installation of the Apex Cloud Telephony system is quick and easy. The phones are configured prior to delivery, ensuring you have a painless installation process.
Apex Cloud Telephony significantly cuts down on the cost of domestic and international calls compared to traditional phones, plus when customers and colleagues call you, they only pay local rate, rather than higher international rates.
You are in complete control of all inbound and outbound calls, and scheduling calls around your businesses’ working hours.
Our system is completely scalable for your business needs and new handsets can be added within 72 hours.
The cloud is a more secure method of making calls than using a traditional analogue telephone. This modern system has standardised encryption protocols that make your calls and data more secure than ever before.
Distance and location have no impact on the Apex Cloud Telephony system. Whether you are calling the other side of the country or the other side of the world, if you both have an internet connection, then communication is possible.