Retail & Ecommerce

The cloud-based phone system for retail and ecommerce

Enhance customer support, streamline operations, and drive sales with a flexible phone system for a better shopping experience.

Retail and Ecommerce Businesses choose Apex Cloud Telephony

Multi-Location Management

Retail and e-commerce businesses often have multiple locations with unique communication needs. Our cloud-based phone system allows you to manage all your sites from a single platform. You can easily route calls to the right store or warehouse, distribute call volumes, and maintain consistent branding and messaging across all locations.

Efficient Customer Service

Providing exceptional customer support is essential for all businesses. Apex Cloud Telephony’s system provides your business with advanced features that include call queuing, automated greetings, and intelligent call routing to ensure that every customer query or concern is addressed professionally, enhancing overall customer satisfaction and loyalty.

Stay Connected Anywhere, Anytime

In retail, being on the move is part of the job. Our cloud-based phone system empowers your team to stay connected while on the go. With mobile and desktop apps, your staff can answer calls remotely and assist customers from anywhere, ensuring seamless communication and service outside the store.

Scalibilty for Growth

As your business grows, so will your communication needs. Our highly scalable cloud-based phone system allows you to add or remove users within minutes. With flexible pricing plans, you only pay per user, making it a cost-effective solution for businesses of all sizes.

Key features for retail and ecommerce businesses

Call Forwarding

Forward 01, 02, 03 numbers to a mobile or even a softphone application


Create a voicemail for each user. Retrieve to your handset or via email

Call Recording

Record calls on demand and download or receive audio files via email

IVR (Auto Attendence)

Create menus and call filtering for departments

Call Queuing

Accept and queue extra phone calls than your team can handle

Out of Office

Set up for outside of working hours and amend dates and times

Mobile App

Make and receive calls with call features via user friendly mobile application

Conference Calling

Create conference rooms for an unlimited number of users via portal

Why Move To The Cloud?

Easy Installation

Installation of the Apex PBX phone system is quick and easy. The phones are configured prior to delivery, ensuring you have a painless installation process.

Reduces Costs

Apex PBX cloud telephony significantly cuts down on the cost of domestic and international calls compared to traditional phones, plus when customers and colleagues call you, they only pay local rate, rather than higher international rates.

Added Flexibility

You are in complete control of all inbound and outbound calls, and scheduling calls around your businesses’ working hours.


Our system is completely scalable for your business needs and new handsets can be added within 72 hours.

Fully Secure

The cloud is a more secure method of making calls than using a traditional analogue telephone. This modern system has standardised encryption protocols that make your calls and data more secure than ever before.

Always Connected

Distance and location have no impact on the Apex PBX cloud telephony system. Whether you are calling the other side of the country or the other side of the world, if you both have an internet connection then communication is possible.

Transform your business phone today

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