The cloud-based phone system for doctor’s surgeries and healthcare

Provide better patient and staff communication experiences and reduce your healthcare practice costs with a secure and flexible cloud-based phone system.

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Doctor’s Surgery and Healthcare Businesses choose Apex Cloud Telephony

Transforming Healthcare with Apex Cloud Telephony Solutions

Effective communication can make all the difference for healthcare organisations. Introducing Apex Cloud Telephony Solutions – the game-changer that is revolutionising how healthcare organisations operate and deliver outstanding patient care.

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Streamlined Communication

Apex Cloud Telephony system revolutionises communication within healthcare facilities. With advanced features like auto attendance, call forwarding and voicemail-to-email, you can easily connect your staff, patients, and other stakeholders. Whether you need to coordinate with medical professionals, schedule appointments, or provide critical updates, our system ensures clear and reliable communication channels.

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SANJIV K SAWOCK - Owner at MB Pathology Limited

We are delighted with the outcome of implementing the Apex Cloud Telephony System and incorporating handsets in our healthcare centres.The seamless installation of handsets has significantly improved our ability to promptly manage incoming calls and distribute them to the right departments or individuals.Real-time call monitoring and analysis of missed calls have allowed us to identify areas for improvement and take immediate action.We are impressed with the results, and our patients have noticed the enhanced efficiency and responsiveness.

Secure and Compliant

We understand the paramount importance of data security and privacy in the healthcare industry. Our system adheres to the highest industry standards, including Quality Management Systems, to safeguard sensitive patient information; with robust security measures, encryption protocols, and regular updates, we ensure your data remains confidential and protected.

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Efficient IVR Greetings & Menus

Effective IVR menus (auto attendance) are essential in a busy healthcare environment. Our cloud-based VoIP phone system offers intelligent IVR menu capabilities, allowing patients to easily direct calls to the right departments, physicians, or nurses. This feature reduces patients’ wait times and ensures that their queries are addressed promptly and efficiently.

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Key features for healthcare services

Call Forwarding

Forward 01, 02, 03 numbers to a mobile or even a softphone application

Voicemail

Create a voicemail for each user. Retrieve to your handset or via email

Call Recording

Record calls on demand and download or receive audio files via email

IVR (Auto Attendence)

Create menus and call filtering for departments

Call Queuing

Accept and queue extra phone calls than your team can handle

Out of Office

Set up for outside of working hours and amend dates and times

Mobile App

Make and receive calls with call features via user friendly mobile application

Conference Calling

Create conference rooms for an unlimited number of users via portal

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Why Move To The Cloud?

Easy Installation

Installation of the Apex PBX phone system is quick and easy. The phones are configured prior to delivery, ensuring you have a painless installation process.

Reduces Costs

Apex PBX cloud telephony significantly cuts down on the cost of domestic and international calls compared to traditional phones, plus when customers and colleagues call you, they only pay local rate, rather than higher international rates.

Added Flexibility

You are in complete control of all inbound and outbound calls, and scheduling calls around your businesses’ working hours.

Scalability

Our system is completely scalable for your business needs and new handsets can be added within 72 hours.

Fully Secure

The cloud is a more secure method of making calls than using a traditional analogue telephone. This modern system has standardised encryption protocols that make your calls and data more secure than ever before.

Always Connected

Distance and location have no impact on the Apex PBX cloud telephony system. Whether you are calling the other side of the country or the other side of the world, if you both have an internet connection then communication is possible.