Apex Cloud Telephony system revolutionises communication within healthcare facilities. With advanced features like auto attendance, call forwarding and voicemail-to-email, you can easily connect your staff, patients, and other stakeholders. Whether you need to coordinate with medical professionals, schedule appointments, or provide critical updates, our system ensures clear and reliable communication channels.
We are delighted with the outcome of implementing the Apex Cloud Telephony System and incorporating handsets in our healthcare centres.The seamless installation of handsets has significantly improved our ability to promptly manage incoming calls and distribute them to the right departments or individuals.Real-time call monitoring and analysis of missed calls have allowed us to identify areas for improvement and take immediate action.We are impressed with the results, and our patients have noticed the enhanced efficiency and responsiveness.
We understand the paramount importance of data security and privacy in the healthcare industry. Our system adheres to the highest industry standards, including Quality Management Systems, to safeguard sensitive patient information; with robust security measures, encryption protocols, and regular updates, we ensure your data remains confidential and protected.
Effective IVR menus (auto attendance) are essential in a busy healthcare environment. Our cloud-based VoIP phone system offers intelligent IVR menu capabilities, allowing patients to easily direct calls to the right departments, physicians, or nurses. This feature reduces patients’ wait times and ensures that their queries are addressed promptly and efficiently.
Forward 01, 02, 03 numbers to a mobile or even a softphone application
Create a voicemail for each user. Retrieve to your handset or via email
Record calls on demand and download or receive audio files via email
Create menus and call filtering for departments
Accept and queue extra phone calls than your team can handle
Set up for outside of working hours and amend dates and times
Make and receive calls with call features via user friendly mobile application
Create conference rooms for an unlimited number of users via portal